Privacy Policy

What information do we collect about you :

We collect information about you when you register your interest with us or contact us on enquirer forms through this website. We use Google analytics to monitor the use of the website. Google analytics use cookies to help analyse how people use our website and this information may include your IP address and the pages you visit. You may refuse the use of cookies by using your browser settings.

Cookies:

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. This information is used to track visitor use of the website and to complete reports on website activity. For further information please visit: www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result of this.

How will we use the information about you:

We collect information about you to answer your query and, if you agree, to email you about services we offer that may be of interest to you.

We will not share your information with anyone else without your permission.

Access to your information:

You have the right to request a copy of the information that we hold about you please email or write to us.

Other Websites:

Our website contains links to other websites. This Privacy Policy only applies to our website. So if you link into other websites please read the privacy policies of websites you link into.

Your legal rights:

You have a right to -

  • Request access to information we hold about you.
  • Request correction of any information we hold if the information is inaccurate.
  • Request erasure of your personal information if you feel that there is no purpose to hold information about you.
  • Request restriction of processing information we hold about you.

Sometimes there may be legal reasons as why we cannot do this, in which case we will explain to you why we are not able to do so.

How to contact us:

Please email francavell@yahoo.co.uk or Info@drlalithadesilva.com

Or Write to : Dr. Lalitha de Silva, Ten Harley Street, London, W1G 9PF

Changes to Privacy Policy:

From time to time we will update this policy.

Privacy Notice

This privacy document explains how we collect information about our clients , how the information is held , processed and shared and how the confidentiality of client information is maintained, It also explains clients rights relating to their personal information .

Who we are

Here at Private Mental Health Care Ltd we take our duty to protect your personal information and confidentiality very seriously and to ensure it is held securely and only accessed by those with a need to know. We take care to meet our legal and regulatory duties as specified by GDPR (EU regulation 25.5.18)

What kind of information is held about you
  • Personal details such as name, address, next of kin, GP practice and telephone numbers
  • Contact we have with you such as appointments and admissions,
  • Relevant information from people who care for you such as health and social professionals, relatives or carers.
  • Notes and reports about your health treatment and care
  • Results of tests such as blood test results, ECG,S, XRAY and scans
  • Financial information, such as insurance company details, invoices, and payments
How do we use your personal information?

In order to provide psychiatric services we collect information to assess your health and decide on the most appropriate care for you. The information is also used to improve the quality of care you receive.

When do we share information about you?

We have a duty under the Health and Social Care Act 2012 to share information about you with other health and social care professionals directly involved in your care so that you receive the best quality care. For instance we will send your GP a summary of your diagnosis treatment, medication prescribed, test results. These agencies have a responsibility to keep your information confidential.

We may share this information with other health care professionals directly involved in you care so that we can all work together for your benefit. We will only do this when either they have a genuine need for it or we have your permission.

Certain information is shared with external care providers who provide services related to your care e.g. Pathology laboratory E.C.G. special psychological tests. These organisations are data controllers in their own right and have the same responsibilities to maintain confidentiality.

We will not disclose information about you to third parties without your permission, unless your or somebody else's health and safety are at risk, or the law requires us to pass on information.

How long are the records kept for?

We do not keep your records for longer than necessary usually 8 years after which the records will be destroyed securely.

Your Rights

Under GDPR you have the following rights:

  • The right to be informed about our collection and use of your personal information. This privacy notice will tell you everything you need to know. However if you need more information, or there are specific questions you can contact us
  • The right to access the personal information we hold about you
  • The right to have your personal data rectified if any of the information held by us is inaccurate or incomplete
  • The right to object your personal information being used for a particular purpose
Access to your personal information

If you want to know what personal data we have about you, you can ask us for details and request a copy if you wish. This is known as "subject access request"

All requests should be made in writing and sent to the email address or postal address given below.

You need to have proof of identity, authority to act on someone else's behalf, if this is appropriate, and give us some indication what information you are seeking.

There is a nominal charge for this, if your request is excessive for instance the request is repetitive, further fees may be charged to meet the administrative costs.

We aim to respond to your request within 28 working days of receipt of your request. If your request is complex more time may be required up to a maximum of 3 months. You will be kept informed of progress.

Contacting us

If you have any queries or concerns regarding any of the above please email francavell@yahoo.co.uk.

Make An Enquiry

Private Clinic Locations

10 Harley Street

10 Harley Street
London
W1G 9PF

Opening Times:
Mon-Fri : 9am to 5pm

The Cardinal clinic

Oakley Green
Windsor, Berkshire
SL4 5UL

Opening Times:
Mon-Fri : 9am to 5pm

Berkshire Independent Hospital

Swallows Croft
Wensley Road, Reading,Berkshire
RG1 6UZ

Opening Times:
Mon-Fri : 9am to 5pm